As the Government continues to put measures in place to delay and control the outbreak we would like to reassure you that we are committed to supporting our clients through these uncertain times.
The office telephone number and emails are fully operational and we will continue to provide the highest levels of customer service. Our preferred communication method is by email and unfortunately there may be a delay on any enquiries.
Please note that our Brewery Road and Dunbridge Street offices are temporarily closed. Our head office at Seven Kings is open but is restricted to a maximum of two customers at any one time. Face masks must be worn when visiting. Any documents/information that has been requsted can be posted or emailed but please allow adequate time for any unknown delays.
Payments can generally be taken over the telephone by debit/credit card.
In view of the current situation with the Covid-19 lockdown, Insurers has agreed to extend policies wishing to diversify into delivery activities (fast food, prescriptions, grocery shopping and small parcels) to enable them to continue to trade at no additional cost. This cover has been automatically included and no further documentation will be issued whilst the current situation exists.
This cover is also available, but we need to inform the Insurer. Please advise us if you intend undertaking this work in order that your policy can be noted.
If you are not currently working, it may be possible to restrict the use under your Taxi Policy to Social Domestic and Pleasure only, at a reduced premium (this has to be for a minimum of one month). When you go back to work you can then increase back to Public Hire cover. If this is required, please contact us for further information.